How can we help?

Sign in to your account with your email address. We send a one-time code, so there's no password to remember.

Ready to place your first order? This quick video shows how to shop as a new customer.

Sign in to your account to see your order history.

To change or cancel an order, use the Primary support form above as soon as you can. Once an order begins processing, it can't be changed.

Sign in to your account to see your order history, including the tracking number. We also email the tracking number once your order ships.

FedEx Delivery Manager app

Most of Purium's orders ship via FedEx. Download the Delivery Manager app to:

• Get tracking updates by text message
• Request that a package be held at a hold facility
• Request a special delivery time (for a fee)
• Add delivery notes
• Set vacation holds for all deliveries
• Hold a package for up to 14 days (must wait 6 days before another hold)
• Use the FedEx Virtual Assistant and Customer Chat

Take a moment to check everything carefully. Smaller items can shift to the bottom of the box and are easy to miss. Before throwing away any packing materials:

• Look through the entire box for all items.
• Compare what you received with your packing slip or order confirmation.

If anything is missing, let us know within 10 days of delivery using the Missing or damaged products form.

If you receive a notice that a delivery attempt was made, contact the carrier to schedule a new delivery. Unclaimed packages are returned to Purium.

To return or exchange products for any reason:

Prepare your return. Clearly mark "RMA" and your order number on the outside of the box. Return all contents within 60 days of receiving your order and include any specific details inside the package. If returning more than one box, label each one "RMA – Order Number."

Return requirements. Return each item you want refunded. Even if a product is fully used, the container must be included for a refund. Returns must arrive at our corporate office within 60 days of the original receipt date; late returns are rejected unless credit was approved in advance.

Shipping. Use a traceable shipping method. Purium is not responsible for lost or damaged returns. If using U.S. mail, choose registered, certified or return-receipt service.

Processing time. Returns take 2–3 weeks to process. Refunds go to the original payment method. The Returns Department emails you once your refund is processed.

Original shipping charges aren't refundable, and a restocking fee may apply. The refund policy has the full details.

Will Call returns are accepted but not processed on the spot.

Park in visitor parking, ring the doorbell near the Will Call sign and show your ID. The customer who placed the order must be present with ID, unless other arrangements were made in advance through customer care.

Please note: orders must be picked up within 3 business days of the purchase date. Orders not picked up in time may be canceled, refunded and returned to inventory.

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