Refund policy

Standard 30-Day Money-Back Guarantee

To return or exchange products for any reason, please follow these steps:

  1. Prepare Your Return: Clearly mark "RMA" and your order number on the outside of the box. Return all contents within 30 days of receiving your order. Include any specific details inside the package.
  2. Multiple Boxes: If returning more than one box, ensure each box is labeled with "RMA - Order Number."
  3. Return Requirements: You must return each item for which you wish to receive a refund. Even if a product is fully used, the container(s) must be included for a refund to be issued. Returns must arrive at our corporate office within 30 days of the original receipt date. Late returns will be rejected unless prior approval for credit has been obtained.

Final Sale Items

From time to time, certain products may be designated as Final Sale, including discontinued items or limited inventory.

  • Final sale items are not eligible for return, refund, or exchange under Purium’s 30-Day Money-Back Guarantee.
  • Final sale designations will be clearly indicated on the product page at the time of purchase.
  • In the event a final sale item arrives damaged or defective, Customers must contact Customer Care within 10 days of delivery for review. Any resolution will be handled at Purium’s sole discretion.

Shipping Recommendations

We highly recommend using a traceable shipping method for returns, as Purium Health Products is not responsible for lost or damaged items. If sending products via U.S. mail, please use registered, certified, or return receipt mail.

Processing Time

Returns typically take 2-3 weeks to process. Refunds can only be issued to the credit card used for the original order. Please confirm whether the credit card is still valid; if not, your refund will be issued via check from Purium Health Products. You will receive an email confirmation from the Returns Department once your refund is processed.

Will Call Returns

Returns will be accepted at Will Call; however, they will not be processed on the spot.

Return Address

Please send all products you wish to return or request a refund to:

US Returns

Purium
2610 Homestead Place
Rancho Dominguez, CA 90220

Canada Returns

Purium
130 - 1959 152nd Street
STE 512
Surrey, BC V4A 0C4

Refund Policy

Purium reserves the right to refuse any refund in cases of abuse of our return policy. A 20% restocking fee may apply to returned products. Please note:

  • The guarantee applies only to products; there is no guarantee on Enrollment Packs or business tools.
  • All refunds are handled at the discretion of Purium Health Products' management.
  • Standard refunds will not include any shipping fees incurred by the customer.
  • Commissions paid on returned items will be deducted from future commissions for the recipient of those commissions.
  • If there is a company error or if you receive damaged goods, please contact Customer Service for assistance.